Our frequently asked questions
How long will it take for my glasses to be ready?
It all depends on your prescription. If we can cut the ophthalmic lenses in our clinic, your glasses will be ready the same day. Single-vision lenses can take 2 to 3 business days while progressive lenses can take 7 to 12 business days.
How long does it take to get an appointment for an eye exam?
VU has three examination rooms. Depending on our optometrists’ schedule, you will be able to book an appointment in 24 to 48 hours.
How long does an eye exam take?
It takes an hour at the very most.
Will I be able to have a copy of my prescription?
Yes, we give you a copy of your prescription once we have completed the exam. Please note that we charge $10 for a second copy of the prescription.
Do you have “2-for-1” offers?
No. Please check our Promotions page for more information on our current offers.
Where are your frames made?
We have approximately 5,000 frames in stock. They come from a variety of countries, including Germany, Denmark, France, Italy and Japan.
I saw a pair of frames I like on your website; are they available in-store?
You can see the frames we have in-store in our online catalogue. The catalogue is updated often so the frames you like should be available.
Would I be able to order a specific model in a different colour?
The colours available vary from collection to collection. We will gladly order frames in the colour you want. The amount of time it takes to receive them will depend on the supplier and the delivery service. Please note that you will have to pay a deposit when you place the order.
Do you offer discounts?
Yes, we offer a 15% discount to children and students. We also have a 30/15 offer, which gives you 30 days to get 15% off when you buy a second pair of complete glasses. You can transfer this 30/15 offer to a family member who lives at the same address as you. Please see our Promotions section for more information.
Is it important that I change my lenses? Can I keep my old lenses even if I have a new prescription?
You may keep your lenses if there is only a slight difference between your old and new prescriptions; however, your vision will not be perfect.
Can I have ophthalmic lenses fitted into a pair of sunglass frames?
Yes. You will, however, have to select a pair of frames that is suitable for your prescription. You will also have to bear in mind that this may affect your vision as sunglasses are often deeper and more curved.
What is the difference between anti-reflective lenses and polarized lenses?
Anti-reflective treatment reduces the intensity of reflections off the lens’ surface to ensure that your vision is clearer and more precise. It also makes the glasses more attractive as the lenses appear invisible and show off the eyes better. Polarized lenses are coated with a film that decreases glare by blocking blinding reflections off water, snow and ice.
Can I wear contact lenses to correct farsightedness?
Yes, you can; however, the correction is not as precise as with progressive lenses. With progressive contact lenses, you have to compromise between farsightedness and nearsightedness, depending on which is more important. If you spend many hours a day in front of a computer, your vision may be less clear as you do not blink as often and contact lenses dry out very quickly. That said, many of our clients wear progressive contact lenses and are very satisfied.
Is there a charge to have my glasses adjusted?
No, we adjust glasses free of charge.