Our frequently asked questions

How long will it take for my glasses or contact lenses to be ready?

It all depends on your glasses or contact lenses prescription. If we can cut the ophthalmic lenses in our clinic, your glasses will be ready the same day. Single-vision lenses can take 2 to 3 business days while progressive lenses can take 7 to 12 business days.

How long does it take to get an appointment for an eye exam in Montreal?

Our visual clinic VU has three examination rooms. Depending on our optometrists schedule, you will be able to book an appointment in 24 to 48 hours for an eye exam.

How long does an eye exam take?

It takes an hour at the very most.

Will I be able to have a copy of my glasses or contact lenses prescription?

Yes, we give you a copy of your glasses or contact lenses prescription once we have completed the eye exam.

Do you have “2-for-1” offers?

No. To find out about our offers, please visit our Promotions page.

Where are your sunglasses and eyeglasses made?

We have approximately 5,000 glasses frames in stock. They come from a variety of countries, including Germany, Denmark, France, Italy and Japan.

I saw a pair of glasses frames I like on your website are they available in-store?

You can see the sunglasses and eyeglasses we have in-store in our online catalogue. The catalogue is often updated so the glasses frames you like should be available.

Would I be able to obtain a specific model of eyeglasses or sunglasses frames in a different colour?

The colours available for eyeglasses and sunglasses vary from collection to collection. We will gladly order frames in the colour you want. The amount of time it takes to receive them will depend on the supplier and the delivery service. Please note that you will have to pay a deposit when you place the order.

Do you offer discounts?

Yes, we offer a 15% discount to children and students. We also have a 30/15 offer, which gives you 30 days to get 15% off when you buy a second pair of complete eyeglasses or sunglasses. You can transfer this 30/15 offer to a family member who lives at the same address as you. Please see our Promotions section for more information.

Is it important that I change my lenses? Can I keep my old lenses even if I have a new glasses prescription?

You may keep your lenses if there is only a slight difference between your old and new prescriptions; however, your vision will not be perfect.

Can I have ophthalmic lenses fitted into a pair of sunglass frames?

Yes. You will, however, have to select a pair of frames that is suitable for your prescription. You will also have to bear in mind that this may affect your vision as sunglasses are often deeper and more curved.

What is the difference between anti-reflective lenses and polarized lenses?

Anti-reflective treatment on lenses reduces the intensity of reflections off the lens’ surface to ensure that your vision is clearer and more precise. It also makes the glasses more attractive as the lenses appear invisible and show off the eyes better. Polarized lenses are coated with a film that decreases glare by blocking blinding reflections off water, snow and ice.

Can I wear contact lenses to correct farsightedness?

Yes, you can; however, the correction is not as precise as with progressive lenses. With progressive contact lenses, you have to compromise between farsightedness and nearsightedness, depending on which is more important. If you spend many hours a day in front of a computer, your vision may be less clear as you do not blink as often and contact lenses dry out very quickly. That said, many of our clients wear progressive contact lenses and are very satisfied.

Is there a charge to have my eyeglasses or sunglasses adjusted?

No, we adjust eyeglasses and sunglasses free of charge.

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