Frequently asked questions

We have options for all tastes and budgets. You can get complete glasses (frame and lenses) starting at $195.

For custom-made lenses (such as our Nikon lens range), your glasses will be ready in about two weeks. We’ll keep you updated on the timeline during that period.

Unfortunately, no. However, we offer significant discounts on the replacement of frames purchased from our store within one year of your purchase.

Our online catalogue shows a limited selection of the frames and sunglasses that are available in our boutique. However, we regularly update our stock, and it’s possible that the frames you saw are no longer available in the store. But don’t worry: our team is passionate about helping you find the perfect frames. Visit us today!

Some collections offer colour options for certain frames. If so, we’ll be happy to order the shade of your choice. A deposit is required, and delivery times depend on the supplier and shipping service.

Absolutely! If your frames are still in good condition, we can replace the lenses with your new prescription.

Yes! Our experienced stylists will help you choose sunglasses frames with the style and comfort you’re looking for.

No, we’ll always adjust your frames free of charge.

With our team of optometrists and four exam rooms, we’re able to ensure a relatively short wait time for eye exam appointments. Depending on your availability, you’re likely to get an appointment within 24 to 72 hours.

A complete eye exam takes about an hour.

Yes, we will provide you with a copy of your prescription at the end of the exam.

Yes, it’s possible to correct presbyopia with contact lenses: however, the correction won’t be as precise as with progressive glasses. For some people, the best solution is a compromise between distance and near vision.

It’s worth noting that prolonged use of contact lenses, especially in front of a screen, can worsen dry eye issues. Still, many customers are satisfied with their progressive contact lenses.

There is no universal standard for eye exams in Quebec. At VU, our exams include advanced technologies such as optical coherence tomography (OCT), retinal imaging and corneal topography to form a comprehensive diagnosis.

Yes! Students receive a 15% discount on the purchase of a complete pair of glasses.

No. Our priority is transparency, and we prefer to offer competitive prices rather than misleading deals. Check our Promotions section to see our current offers.