{"id":1296,"date":"2024-07-30T18:04:37","date_gmt":"2024-07-30T23:04:37","guid":{"rendered":"https:\/\/vu.ca\/?page_id=1296"},"modified":"2025-12-22T13:50:18","modified_gmt":"2025-12-22T18:50:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vu.ca\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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Eyewear Boutique<\/h2>\n <\/div>\n <\/header>\n
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How much does a complete pair of glasses cost?<\/h3>\n
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We have options for all tastes and budgets. You can get complete glasses (frame<\/a> and lenses<\/a>) starting at $195.<\/p>\n<\/div> <\/div>\n <\/div>\n

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How long will I need to wait for my new glasses to be ready?<\/h3>\n
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For custom-made lenses (such as our Nikon lens range), your glasses will be ready in about two weeks. We\u2019ll keep you updated on the timeline during that period.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Does the warranty cover accidental frame breakage?<\/h3>\n
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Unfortunately, no. However, we offer significant discounts on the replacement of frames purchased from our store within one year of your purchase.<\/p>\n<\/div> <\/div>\n <\/div>\n

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I saw some frames that I like on your website. Can I try them on in the store?<\/h3>\n
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Our online catalogue shows a limited selection of the frames and sunglasses that are available in our boutique. However, we regularly update our stock, and it\u2019s possible that the frames you saw are no longer available in the store. But don\u2019t worry: our team is passionate about helping you find the perfect frames. Visit us today!<\/a><\/p>\n<\/div> <\/div>\n <\/div>\n

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Can I order frames in a different colour?<\/h3>\n
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Some collections offer colour options for certain frames. If so, we\u2019ll be happy to order the shade of your choice. A deposit is required, and delivery times depend on the supplier and shipping service.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Can I have lenses replaced and keep my old frames?<\/h3>\n
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Absolutely! If your frames are still in good condition, we can replace the lenses with your new prescription.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Can I have prescription lenses made for sunglasses?<\/h3>\n
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Yes! Our experienced stylists will help you choose sunglasses frames with the style and comfort you\u2019re looking for.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Is there a fee for adjusting my frames?<\/h3>\n
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No, we\u2019ll always adjust your frames free of charge.<\/p>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Optometrist<\/h2>\n <\/div>\n <\/header>\n
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What are the wait times for an eye exam?<\/h3>\n
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With our team of optometrists and four exam rooms, we\u2019re able to ensure a relatively short wait time for eye exam appointments. Depending on your availability, you\u2019re likely to get an appointment within 24 to 72 hours.<\/p>\n<\/div> <\/div>\n <\/div>\n

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How long does an eye exam take?<\/h3>\n
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A complete eye exam takes about an hour.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Can I get a copy of my prescription?<\/h3>\n
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Yes, we will provide you with a copy of your prescription at the end of the exam.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Can contact lenses correct presbyopia?<\/h3>\n
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Yes, it\u2019s possible to correct presbyopia with contact lenses: however, the correction won\u2019t be as precise as with progressive glasses. For some people, the best solution is a compromise between distance and near vision.<\/p>\n

It\u2019s worth noting that prolonged use of contact lenses, especially in front of a screen, can worsen dry eye issues. Still, many customers are satisfied with their progressive contact lenses.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Are all eye exams the same?<\/h3>\n
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There is no universal standard for eye exams in Quebec. At VU, our exams include advanced technologies such as optical coherence tomography (OCT), retinal imaging and corneal topography to form a comprehensive diagnosis.<\/p>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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General<\/h2>\n <\/div>\n <\/header>\n
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Do you offer discounts for students?<\/h3>\n
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Yes! Students receive a 15% discount on the purchase of a complete pair of glasses.<\/p>\n<\/div> <\/div>\n <\/div>\n

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Do you offer two-for-one promotions?<\/h3>\n
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No. Our priority is transparency, and we prefer to offer competitive prices rather than misleading deals. Check our Promotions<\/a> section to see our current offers.<\/p>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1296","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/pages\/1296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/comments?post=1296"}],"version-history":[{"count":4,"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/pages\/1296\/revisions"}],"predecessor-version":[{"id":7870,"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/pages\/1296\/revisions\/7870"}],"wp:attachment":[{"href":"https:\/\/vu.ca\/en\/wp-json\/wp\/v2\/media?parent=1296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}